Remodeler's Success Stems from a Focus on the Client Experience
Doing quality work is essential for any good remodeler. But what separates the good ones from the great ones often comes down to the level of customer service they provide. That's long been a huge focus for Christopher Mousley, a remodeler from Salt Lake City, Utah, and it's a large part of why he is September's NAHB Remodeler of the Month.
"I have been involved in some aspect of home building and property maintenance since I was a teenager," said Mousley. "I was also involved in the ski industry, which is heavy on service. I found it hard to understand why tradesmen and business owners physically work so hard and, at the same time, don't pay attention to the client experience. In 2009 when the economy was in poor shape, I decided to start my own company with a focus on customer service, in addition to solid craftsmanship."
Mousley is also interested in educating and helping the next generation of tradesmen in the construction industry. While there is a shortage of skilled labor, it's important to Mousley that he gives back to the industry in order to ensure the future of a strong housing industry.
"We offer coaching and best practices to our trade partners as well," said Mousley. "Because if they have a stronger business, we have a stronger partner."
But success doesn't come easy, according to Mousley, who says that the long-term benefits only come through hard work, careful planning and dedication.
"The remodeling business is a lot like physical fitness: You need to put in the work, have the discipline to follow a structure, and make improvements every day," Mousley said. "In the short term, progress is hard to see but, over the long term, the results will be unbelievable."
Read the full Q&A in Qualified Remodeler magazine for more details about Mousley’s tenure in the remodeling industry.
Know a professional remodeler who takes remodeling to the next level? Read more at nahb.org.
Latest from NAHBNow
Feb 19, 2026
NAHB Announces 2025 Best in American Living Awards WinnersThe National Association of Home Builders (NAHB) announced the winners of the 2025 Best in American Living™ Awards (BALA) during the NAHB International Builders’ Show in Orlando. The awards are sponsored by Smeg.
Feb 19, 2026
NAHB Honors the Industry’s Top Achievements at The NationalsThe National Association of Home Builders (NAHB) honored top achievements in residential real estate sales, marketing, individual achievement and global excellence at The Nationalsâ„ Awards Gala (sponsored by Chase) during the NAHB International Builders’ Show in Orlando. Awards were also presented for the 55+ housing, NAHB Honors and Global Innovation award categories.
Latest Economic News
Feb 19, 2026
Delinquency Rates Normalize While Credit Card and Student Loan Stress WorsensDelinquent consumer loans have steadily increased as pandemic distortions fade, returning broadly to pre-pandemic levels. According to the latest Quarterly Report on Household Debt and Credit from the Federal Reserve Bank of New York, 4.8% of outstanding household debt was delinquent at the end of 2025, 0.3 percentage points higher than the third quarter of 2025 and 1.2% higher from year-end 2024.
Feb 18, 2026
Overall Housing Starts Inch Lower in 2025Despite a strong finish in December, single-family home building dipped in 2025 as persistent affordability challenges continued to weigh on the market.
Feb 18, 2026
How Housing Affordability Conditions Vary Across States and Metro AreasThe NAHB 2026 priced-out estimates show that the housing affordability challenge is widespread across the country. In 39 states and the District of Columbia, over 65% of households are priced out of the median-priced new home market. This indicates a significant disconnect between higher new home prices, elevated mortgage rates, and household incomes.