Windsor Communities
WINNER: Property Management Firm of the Year
Tom Sloan
Location: Atlanta, GA
CEO/Principals: Greg Bates, Tom Sloan
Company Website: https://www.windsorcommunities.com/
About Windsor Communities
Windsor Communities is the wholly owned property management company of GID, a privately held, vertically integrated real estate company that owns and operates a portfolio of multifamily and industrial assets, as well as mixed-use developments. Guided by its core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor’s mission is to create communities where people feel truly cared for.
Companies are defined by how they respond during challenging times. The last three years have made Windsor Communities a better company. During that time, Windsor has grown its portfolio by 17,000+ units, achieved significant honors for its customer service, and exceeding its financial performance goals. Most notably, Windsor outperformed its most sophisticated competitors by exceeding its stretch CNOI goals by $80.6 million, ranking Windsor as second in the industry as compared to the public REITs in 2022. Additional achievements in 2022 include:
- Achieved 18.6% NOI growth, the highest in Windsor’s history.
- Launched Windsor 2025, an initiative to revolutionize the company’s multifamily business model.
- No. 1 Ranking on Kingsley Index for Overall Customer Satisfaction and No. 2 Maintenance Satisfaction for three consecutive years (2021-present).
- Debuted in the Top 3 of the ORA Division Power Ranking with score of 84.45 in 2022.
- Increased the number of communities recognized as an ORA Elite 1% Community from 9 in 2020 to 28 in 2022.
- Introduced national charitable community engagement program, GIVE, completed 23 service events in 16 cities, 1,000 GID/Windsor associates participating.
- Maintained sustainability certifications, such as LEED and Energy Star, at 66 properties.
- Continuously expand and enhance learning and development opportunities, including access for all associates to LinkedIn Learning, language learning through Babbel, and 1:1 coaching with BetterUp.
- With 1,000+ associates, welcomed 150+ new associates and offered 200+ promotions across the portfolio.
- With national benchmarking, Windsor has kept controllable expenses flat each year since 2018.
