Learn the New Rules of Managing the Customer Buying Experience

Education
Published

The consumer experience has changed. Home buyers expect things they never did before. Learn the new rules for managing customer experiences and see how change builders are interacting with customers from the first site visit on.

In NAHB's webinar, New Rules for Creating an Exceptional Customer Experience on Wednesday, July 29, 2-3 p.m. ET, participants will explore the biggest home buyer pain points and how builders can provide "wow" moments to ensure high levels of customer satisfaction and the end-to-end experience buyers want.

Speaker Mark Hodges, Blueprint Strategic Consulting will show participants how to:

  • Better understand the radical shift in consumer expectations and what you need to do to respond.
  • Recognize the vital importance of re-imagining the home buying experience from start to finish.
  • Identify the greatest challenges in client/builder relationships and discover the tools and processes you’ll need to implement improvements.

Register today! Registration is open until 3 p.m. ET (12 p.m. PT) on Tuesday, July 28. For questions about registration, email [email protected].

Participants can earn one hour of continuing education credits for the following designations: CAPS, CGA, CGB, CGP, CGR, CMP, CSP, GMB, GMR, Master CGP, Master CSP, and MIRM.

Subscribe to NAHBNow

Log in or create account to subscribe to notifications of new posts.

Log in to subscribe

Latest from NAHBNow

Advocacy

Aug 01, 2025

Meet at Home with Your Members of Congress

NAHB members across the nation can build on the success of the June Legislative Conference by meeting with their lawmakers in their home districts in August to discuss key issues that affect the home building industry.

Sponsored Content

Jul 31, 2025

How Home Builders Beat the Labor Crunch with This Fast Financing Plan

Struggling to secure labor can force builders to make tough decisions: Do you delay a project? Sacrifice profits? Or turn down new opportunities? But smart builders don’t just react — they adapt their financing strategy to meet labor challenges head-on.

View all

Latest Economic News

Economics

Jul 31, 2025

Personal Income Rises 0.3% in June

Personal income increased by 0.3% in June, following a 0.4% dip in May, according to the latest data from the Bureau of Economic Analysis. The gains in personal income were largely driven by higher wages and social benefits.

Economics

Jul 31, 2025

Housing Share of GDP: Second Quarter 2025

Housing’s share of the economy registered 16.3% in the second quarter of 2025, according to the advance estimate of GDP produced by the Bureau of Economic Analysis. This reading is unchanged from a revised level of 16.3% in the first quarter and is the same as the share one year ago.

Economics

Jul 30, 2025

Fed Remains on Pause Again

At the conclusion of its July meeting, the Federal Reserve’s monetary policy committee once again held the federal funds rate constant at a top rate of 4.5%. However, two members of the committee dissented from the decision (Fed Board Governors Waller and Bowman), the largest number of dissenting votes since 1993.