Learn the New Rules of Managing the Customer Buying Experience


The consumer experience has changed. Home buyers expect things they never did before. Learn the new rules for managing customer experiences and see how change builders are interacting with customers from the first site visit on.

In NAHB's webinar, New Rules for Creating an Exceptional Customer Experience on Wednesday, July 29, 2-3 p.m. ET, participants will explore the biggest home buyer pain points and how builders can provide "wow" moments to ensure high levels of customer satisfaction and the end-to-end experience buyers want.

Speaker Mark Hodges, Blueprint Strategic Consulting will show participants how to:

  • Better understand the radical shift in consumer expectations and what you need to do to respond.
  • Recognize the vital importance of re-imagining the home buying experience from start to finish.
  • Identify the greatest challenges in client/builder relationships and discover the tools and processes you’ll need to implement improvements.

Register today! Registration is open until 3 p.m. ET (12 p.m. PT) on Tuesday, July 28. For questions about registration, email EdWebinars@nahb.org.

Participants can earn one hour of continuing education credits for the following designations: CAPS, CGA, CGB, CGP, CGR, CMP, CSP, GMB, GMR, Master CGP, Master CSP, and MIRM.

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