Remodeler's Success Stems from a Focus on the Client Experience
Doing quality work is essential for any good remodeler. But what separates the good ones from the great ones often comes down to the level of customer service they provide. That's long been a huge focus for Christopher Mousley, a remodeler from Salt Lake City, Utah, and it's a large part of why he is September's NAHB Remodeler of the Month.
"I have been involved in some aspect of home building and property maintenance since I was a teenager," said Mousley. "I was also involved in the ski industry, which is heavy on service. I found it hard to understand why tradesmen and business owners physically work so hard and, at the same time, don't pay attention to the client experience. In 2009 when the economy was in poor shape, I decided to start my own company with a focus on customer service, in addition to solid craftsmanship."
Mousley is also interested in educating and helping the next generation of tradesmen in the construction industry. While there is a shortage of skilled labor, it's important to Mousley that he gives back to the industry in order to ensure the future of a strong housing industry.
"We offer coaching and best practices to our trade partners as well," said Mousley. "Because if they have a stronger business, we have a stronger partner."
But success doesn't come easy, according to Mousley, who says that the long-term benefits only come through hard work, careful planning and dedication.
"The remodeling business is a lot like physical fitness: You need to put in the work, have the discipline to follow a structure, and make improvements every day," Mousley said. "In the short term, progress is hard to see but, over the long term, the results will be unbelievable."
Read the full Q&A in Qualified Remodeler magazine for more details about Mousley’s tenure in the remodeling industry.
Know a professional remodeler who takes remodeling to the next level? Read more at nahb.org.
Latest from NAHBNow
Jun 17, 2025
Senate Version of Tax Bill Retains Key Housing, Business ProvisionsThe Senate Finance Committee on June 16 unveiled its portion of the One Big Beautiful Bill Act — sweeping tax and domestic policy legislation that narrowly passed the House last month. The Senate version includes several provisions that are very positive for housing.
Jun 17, 2025
Builder Sentiment at Third Lowest Reading Since 2012Builder confidence in the market for newly built single-family homes was 32 in June, down two points from May, according to the NAHB/Wells Fargo Housing Market Index (HMI) released today. The index has only posted a lower reading twice since 2012 – in December 2022 when it hit 31 and in April 2020 at the start of the pandemic when it plunged more than 40 points to 30.
Latest Economic News
Jun 17, 2025
Builder Sentiment at Third Lowest Reading Since 2012In a further sign of declining builder sentiment, the use of price incentives increased sharply in June as the housing market continues to soften.
Jun 16, 2025
Permit Activity Weakens in April 2025Housing permits continued a downhill trend for the fourth month in a row, pointing to a broader residential construction slowdown for 2025. Over the first four months of 2025, the total number of single-family permits issued year-to-date (YTD) nationwide reached 320,259.
Jun 13, 2025
Household Real Estate Asset Value Falls to Start the YearThe market value of household real estate assets fell from $48.1 trillion to $47.9 trillion in the first quarter of 2025, according to the most recent release of U.S. Federal Reserve Z.1 Financial Accounts. The value of household real estate assets declined for three consecutive quarters after peaking at $48.8 trillion in the second quarter of 2024 but remains 2.1% higher over the year.