Remodeler Emphasizes Building Trust with Both Clients and Colleagues

Remodelers can learn about best business practices and the latest building techniques from a variety of sources. But some of the most successful remodelers will agree the best resources are found through membership within local remodelers councils and NAHB Remodelers.

Just ask Greg Rehm, owner of Liberty Hill Construction in Bedford, N.H., who has seen his business continually grow throughout the last 22 years, thanks largely to his involvement with the New Hampshire Home Builders Association, NAHB Remodelers and his Remodeler 20 Club. That success has earned Rehm the honor of being named the NAHB August Remodeler of the Month.

“Another member introduced me to the state association and when I first joined, the president assigned me to attend the state remodelers’ group,” said Rehm. “I met so many great and experienced business owners while there, and I was able to soak up information. It was my favorite meeting every month. Everyone was helpful and willing to share his or her knowledge.”

Rehm got his start in the industry working for a framing company, focusing on custom homes and exterior finishes. He eventually sought out to start his own company, and in 1998, he established Liberty Hill.

Over the last two decades, Rehm said a lot has changed in business: “Many of us now use cloud-based management systems, we have endless ways to communicate with our partners and customers, and we focus on developing repeatable processes and creating a predictable experience for our teams and clients.

“Something that has not changed," Rehm continued, "is [that] the core of our business is still dependent on building trust and providing honest and reliable advice to clients.

When asked about the best piece of advice he’s ever received, Rehm says prioritizing a work-life balance for both him and his employees ultimately has made a positive impact on his business' bottom line. “I strongly encourage employees not to look at email while on vacation, and I do the same,” said Rehm. “Believe it or not, it takes discipline and a defined process in order for us all to relax and unplug.”

Read the full Q&A in Qualified Remodeler magazine for more details about Rehm’s tenure in the remodeling industry. Know a professional remodeler who takes remodeling to the next level? Nominate him or her for NAHB Remodeler of the Month.