What Customers Want: It's Not What You Think!

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Thursday, April 19, 2018
2-3 p.m. ET

What do customers really want? Here’s a hint: It’s not (just) price, quality, timing or any of those attributes of your product or service. It’s the experience you deliver. In this webinar, learn how to build a relationship with your customer and understand how to walk in their shoes. With this knowledge, you will see how to personalize your customer’s experience and deliver the “wow!” factor every time. Registration is open until 3 p.m. ET (12 p.m. PT) on Wednesday, April 18.

Council Fee: 39.95

Member Price: N/A
Nonmember Price: N/A
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  • April 19, 2018
  • 2-3 p.m. ET

    What do customers really want? Here’s a hint: It’s not (just) price, quality, timing or any of those attributes of your product or service. It’s the experience you deliver. In this webinar, learn how to build a relationship with your customer and understand how to walk their shoes. With this knowledge, you will see how to personalize your customer’s experience and deliver the “wow!” factor every time.

    Participants in this webinar will:

    • Discover how to recognize what your customers want and expect
    • Discuss the steps necessary to establish a relationship with your customers
    • Explain how to personalize a customer’s experience and deliver the right product or service every time

    Speaker: Randi Busse, Workforce Development Group, Inc.

    NAHB Continuing Education: 1.0 hours of continuing education credits for the following 12 designations: CAPS, CGA, CGB, CGP, CGR, CMP, CSP, GMB, GMR, Master CGP, Master CSP, MIRM.

    Live Webinars: Individuals who register for a live webinar are provided access to the webinar replay for 12 months from the date of purchase. All replays are available approximately seven to ten business days after the live event.

    Cancellation and Refund Policy: Registration is open until 3 p.m. ET (12 p.m. PT) on Wednesday, April 18. To receive a refund, cancellations must also be submitted by 3 p.m. ET (12 p.m. PT) on Wednesday, April 18. After that date, no refunds will be issued. Cancellation requests must be submitted to Sheila Coble.