Webinar Replay - The Remodeler's Guide to Happy Customers

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Builders and remodelers aren't just selling a project, they are selling the entire experience. Managing emotional home owners means managing expectations and guiding them through every step of the process, in addition to managing the project itself.
Member Price: $44.95
Nonmember Price: $64.95
  • Are you a member of NAHB Remodelers? Council members receive a discount price of $39.95, applied automatically when you add this webinar replay to your cart.

    Builders and remodelers aren't just selling a project, they are selling the entire experience. Managing emotional home owners means managing expectations and guiding them through every step of the process, in addition to managing the project itself.

    Learning Outcomes

    • Hear best practices for setting clear project expectations and leading home owners through this process. Participants will learn about five critical tools to help in this effort.
    • Tools include the weekly progress meeting, the carbonless memo, the home owner notebook, the documented schedule and the project whiteboard.

    • With proper communication strategies and strong management, your customers will become your biggest fans and best source of referrals.

    Speaker

    • David Lupberger, David Lupberger & Associates, Boulder, Colorado