David Lupberger draws on more than two decades of experience in the residential remodeling field to work with remodelers in developing proven business systems. Through his work in the remodeling industry, he hopes to redefine the way the remodeling industry operates so that the trust between quality Remodelers, their customers, suppliers, and trade contractors can be leveraged and improved.
Lupberger has been involved with custom home building and remodeling for over 30 years. His experience in managing customer expectations led him to write a book called, Managing the Emotional Homeowner, which has become one of the bibles of the remodeling industry and helped hundreds of Remodelers improve the level of service they provide clients.
Lupberger believes fervently that the best customer service only comes when a Remodeler can deliver consistent results, which happens only with proven systems. He spent nearly 4 years writing the Remodelers Turnkey Program, a series of business manuals on running a remodeling company. He recently authored the Home Asset Management Plan, a business system showing contractors how to implement a “client for life” program with their homeowner clients.
He now consults with both Remodelers and industry manufacturers to maximize customer service relationships between all the industry partners. He travels extensively, speaking to thousands of Remodelers across the country and is a regular on the seminar series at national trade shows.