Exceed customer expectations and increase repeat business by delivering exceptional service to your customers. This course will teach you key strategies for creating value and providing a quality building/remodeling experience for your homeowners. Topics include meeting the quality challenge with customers, with competitors and within your company. This is a “must” for the builder or remodeler who is ready to take his or her company to the next level.
As a graduate of this course, you will be able to:
- Explain the differences between quality, perception and value
- Build quality practices with customers, within your company and with competitors
Continuing Education Hours: 6.0
Continuing Education Credits: CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP, MIRM
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