Customer Service

Make your business grow by keeping your clients happy during and after the sale. This course teaches you how to manage every phase of customer interaction from the initial contact through construction, the warranty period, and beyond. Keep your customers satisfied with planning, execution and follow-up of your projects and they’ll be spreading good news about you and your company for a long time to come. As a graduate of this course, you will be able to: • Understand customer expectations and behaviors • Set appropriate service criteria • Establish quality standards and communicate them • Administer the customer service process • Know your obligations for warranty service and fulfill them • Enhance your repeat and referral sales

Course Information

When: December 19, 2019
9:00 AM to 4:00 PM

Where: 3105 Desoto Street
Monroe, LA 71201

Contact: Paul Stephenson
3105 Desoto Street
Monroe, LA 71201

Phone: 318-387-6795
E-Mail: pauls@hbanela.com
Fax: 318-325-0306

NAHB Member Fee: $100.00
Non-member Fee: $150.00
Instructor: Michael LeCorgne CAPS
Sponsoring HBA: Home Builders Association of Northeast Louisiana - 1984
Designations:

CGA, CGB, CGR, Master CSP