NAHB Education Instructors are a tremendous benefit to hundreds of students every year, guiding them through the information, trends and skills that will help them grow their businesses.
NAHB Master Instructors have taken the extra steps to connect with students and HBA staff, as well as advocate for lifelong learning. They have more than 10 years of real-world experience in the content they teach and take pride in promoting the NAHB Education curriculum.
Chuck Miller, CAPS, CGB, CGP, CGR, CMP, CSP, GMB, Master CSP, MIRM, president and CEO of Chuck Miller Construction, Inc. in Boise, Idaho, is an active member of the Building Contractors Association of Southwestern Idaho (BCASWI). He has been a top-ranked instructor since 1999.
We sat down with Chuck to get to know him a little better:
What is your favorite thing about being an NAHB instructor?
Just interacting with students. I typically learn something new every time I teach. I try to stay in contact with my students, forwarding them interesting articles and other relevant items to the classes. I don’t want them to be someone who takes a class then puts the guide at home on the shelf and never thinks about it again.
What’s your favorite source for industry information?
NAHB by far. It’s focused and current and pretty much covers anything I might need to know on an ongoing basis. I also read publications like BUILDER, Professional Builder and Professional Remodeler. NAHB has many talented members, some with published books, like sales and marketing strategist Meredith Oliver. I always try to incorporate their books into my courses.
What’s the best advice you can give industry professionals in residential marketing?
I think it all starts with market research. I’m in the process of writing a book on how to write a business plan, and the very first steps are market research and analysis. Too many builders really don’t understand market research — they only look at the past history and what’s been happening in the market and not what’s projected in the next year, or five years. I’ve seen too many small volume builders lose everything because they didn't do their homework.
What is the best piece of advice you’ve ever gotten?
It’s important to let students know you’ve been there, done that, and to learn from their mistakes.
What was your first job in the building industry?
I started as an apprentice carpenter in 1968.
What is your favorite course to teach?
I really enjoy business management because I think my students get a lot out of it, but I also like the Certified New Home Sales Professional (CSP) classes.
What first drew you to the building industry?
My favorite toys as a child were building blocks and the Girder and Panel Building Set. I could build skyscrapers.
What TV show do you consider binge-worthy?
I don’t watch a lot of television, but I like “This Is Us.” I like to watch historical and science programs.
What are some of your hobbies when you’re not building or teaching?
I’m a certified emergency medicine technician. I volunteer with the local Boise EMS service.
What’s your favorite movie?
“It’s a Wonderful Life.” I can really relate to George Bailey. He was a builder/developer in addition to being a banker, helping people fulfill the American dream.
Dog person or cat person?
Dog person. I’m allergic to cats.
What’s your favorite sports team?
The Boise State Broncos.
I’m a busy builder with a lot on my plate — why should I make time for education?
Small-volume builders wear a lot of hats. NAHB courses allow them to better understand how to operate their businesses. Taking courses develops perspective instead of making the mistakes yourself.