Beyond Warranty

Building Your Referral Business

Download these forms as Microsoft® Word documents if you want to customize them, or as PDF files if you want to use them to build your referral business (not all files are available in both formats). These forms are a companion to the e-book Beyond Warranty: Building Your Referral Business, which is available at Be sure to read the book so that you can understand how and when to use each form, as well as important issues such as home owner expectations, warranty standards and guidelines, denials, notice and right to repair, and the competitive edge of providing great service.

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Chapter 8

Chapter 9

Chapter 10

Chapter 11

Chapter 12

Chapter 13

Chapter 14