As third party-verified energy efficiency gained popularity in residential construction, we learned that Energy Star
® Certified homes are built to standards well above most other new homes on the market — delivering energy efficiency savings of up to 15 to 30%.
Building homes that save money and use less resources is better for the environment, and creating homes that are more comfortable and durable to live in makes sense. Joining the Energy Star program seemed like an extension of our existing philosophy.
The Medium and the Message
We committed to building 100% Energy Star Certified homes. This goes beyond the requirements of an Energy Star Partner, which only involves building one home to the standard in a 12-month period. That was a big difference, and forced us to re-examine our unique selling points and rework our sales marketing strategies and messaging.
Most people want to own a home that costs less to operate, uses less energy and is more sustainable during the life of the home. In other words, they want an Energy Star home. Once we had that very compelling value proposition to share with our buyers, we knew our marketing needed to reflect that.
We developed ideas to demonstrate the importance of building 100% Energy Star Certified homes in a relatable way, without diluting our message. We decided to offer a $5,000 Energy Star guarantee.
As part of our guarantee, every new home is inspected by a certified Energy Star rater to ensure the home meets or exceeds the Energy Star Version 3.0 (3.1 for Florida) performance guidelines by the U.S. Environmental Protection Agency. If the home does not meet this standard, then we will pay the buyer $5,000. This is a simple but effective message.
Telling the Story in Different Ways
Technical information about insulation, windows and HVAC systems is what builders live and breathe on a daily basis. While this information is important, it doesn’t convey what the buyer is looking for. Messaging should focus on the benefits of a happier, healthier lifestyle.
Instead of talking about Seasonal Energy Efficiency Ratios (SEER) and HVAC systems, highlight how a more efficient air-conditioning system results in more comfort and more peace-of-mind for the home buyer.
Homeowner David Thornton got the message. “When my wife and I began looking for a builder in the Jacksonville area, finding one who built to Energy Star standards was a priority,” Thornton said. “We invested a lot of time researching area builders and visiting models. From the moment we walked into the Providence model, we could feel the difference. There was a consistent temperature throughout, the quiet was noticeable, and I did not feel the sun's radiant heat coming through the windows.”
Robert Goettlicher is the vice president of sales and marketing for Providence Homes, Inc. in Jacksonville, Fla. This post is adapted from a story in the November/December 2018 issue of Sales + Marketing Ideas. Download the Sales + Marketing Ideas app on iTunes or Google Play to read it.