Webinar Replay - What Customers Want: It's Not What You Think!

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What do customers really want? Here’s a hint: It’s not (just) price, quality, timing or any of those attributes of your product or service. It’s the experience you deliver. In this webinar, replay learn how to build a relationship with your customer and understand how to walk in their shoes. With this knowledge, you will see how to personalize your customer’s experience and deliver the “wow!” factor every time.

Council Price: $39.95

Member Price: $44.95
Nonmember Price: $64.95
  • What do customers really want? Here’s a hint: It’s not (just) price, quality, timing or any of those attributes of your product or service. It’s the experience you deliver. In this webinar replay, learn how to build a relationship with your customer and understand how to walk their shoes. With this knowledge, you will see how to personalize your customer’s experience and deliver the “wow!” factor every time.

    Participants in this webinar replay will:

    • Discover how to recognize what your customers want and expect
    • Discuss the steps necessary to establish a relationship with your customers
    • Explain how to personalize a customer’s experience and deliver the right product or service every time

    Speaker: Randi Busse, Workforce Development Group, Inc.

    NAHB Continuing Education: 1.0 hours of continuing education credits for the following 12 designations: CAPS, CGA, CGB, CGP, CGR, CMP, CSP, GMB, GMR, Master CGP, Master CSP, MIRM.

    Cancellation and Refund Policy - No refunds are issued for webinar replays upon purchase. However, NAHB regularly reviews these products and reserves the right to remove replays that are no longer current. If you are unable to view a replay during your 12-month access period, please contact Sheila Coble at EdWebinars@nahb.org.