Keep Your Customers Happy

Happy customers drive healthy profits. Here are pointers on managing customer relationships, easing the home maintenance/warranty hand-off, pruning punch lists and more. Make customer service a #1 priority for your business - this section will show you how.

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Title	Type
Beyond Warranty Whether your goal is to establish first-class warranty service or to go beyond warranty service with maintenance menus, educational programs, and social events, Beyond Warranty by customer service guru Carol Smith will teach you how to align buyer's expectations with the service … 4/1/2009	Web page
The Cost of Doing Business Study, 2008 Edition Just Released!   The Cost of Doing Business Study is based on the results of a financial survey conducted by the National Association of Home Builders in 2007. This one-of-a-kind resource gives you the unique opportunity to compare yourself to other builders across the country. Home builders … 2008	External Link
EstimatorPRO(TM) 5.1 Easily Create Estimates in Just Minutes!Now residential contractors and remodelers can create fast and accurate estimates with EstimatorPRO™. It does everything that you can do with paper and pencil, but using EstimatorPRO™ you can produce a highly accurate, detailed estimate for an … 2005	External Link
Custom Home Building Quarterly Subscribe today to  Custom Home Building Quarterly! Thanks to the efforts of NAHB's Custom Home Builders Committee, federation members have this resource to turn to — with business management tips by and for custom builders. The Custom Home Building Quarterly, … 2006	E-Newsletter
NAHB's Custom Home Builders Have New, Free Quarterly Since 2006, federation members have turned to the Custom Home Building Quarterly to glean the latest news for custom builders as well as business management tips by and for the membership. The Custom Home Building Quarterly, a compreshensive, easy-to-read e-newsletter sponsored by the … 4/26/2006	Web page
Business Management Department Staff Contacts The Business Managment department develops and distributes tools to improve NAHB builder members’ management effectiveness and profitability. The department identifies member needs and defines models of business success by spotting emerging management trends, conducting research, and … 2/3/2006	Web page
Graduate Master Builder (GMB) Designation Program 8/13/2004	Internal Link