Keep Your Customers Happy

Happy customers drive healthy profits. Here are pointers on managing customer relationships, easing the home maintenance/warranty hand-off, pruning punch lists and more. Make customer service a #1 priority for your business - this section will show you how.

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Title	Type
NAHB-OSHA Fall Protection Handbook, English-Spanish Prevent construction-related falls!  This handbook explains in simple language what builders, remodelers, and other industry professionals can do to comply with OSHA fall protection standards. You will learn how to eliminate the most common fall hazards found on home building … 2007	External Link
Beyond Warranty Whether your goal is to establish first-class warranty service or to go beyond warranty service with maintenance menus, educational programs, and social events, Beyond Warranty by customer service guru Carol Smith will teach you how to align buyer's expectations with the service … 4/1/2009	Web page
NAHB's Custom Home Builders Have New, Free Quarterly Since 2006, federation members have turned to the Custom Home Building Quarterly to glean the latest news for custom builders as well as business management tips by and for the membership. The Custom Home Building Quarterly, a compreshensive, easy-to-read e-newsletter sponsored by the … 4/26/2006	Web page
Business Management Department Staff Contacts The Business Managment department develops and distributes tools to improve NAHB builder members’ management effectiveness and profitability. The department identifies member needs and defines models of business success by spotting emerging management trends, conducting research, and … 2/3/2006	Web page
Graduate Master Builder (GMB) Designation Program 8/13/2004	Internal Link