Customer Service Tools

Happy customers drive healthy profits. Here are pointers on managing customer relationships, easing the home maintenance/warranty hand-off, pruning punch lists, and more. Make customer service a #1 priority for your business… this section will show you how.

Sort By: Date Title Type Page 1 of 1 (9 Results)
Title	Type
Customer Service Course & Webcast This course teaches you how to manage every phase of customer interaction from the initial contact through construction, the warranty period, and beyond. 12/10/2009	Course
Casa Y Comunidad: Latino Home and Neighborhood Design BENJAMIN FRANKLIN SILVER MEDALLION RECIPIENT!   The recent growth in the number of Latino home buyers, the nation's fastest-growing minority, has shifted the mix of new housing production to reflect the requirements and preferences of Latino households. Latinos make up 15 percent of … 9/1/2009	Web page
Beyond Warranty Whether your goal is to establish first-class warranty service or to go beyond warranty service with maintenance menus, educational programs, and social events, Beyond Warranty by customer service guru Carol Smith will teach you how to align buyer's expectations with the service … 4/1/2009	Web page
NAHB Toolkit for a Challenging Housing Market Today's housing market is very challenging, and while nobody knows exactly what the future holds, we do know that good basic business practices apply to any market. We also know that innovative approaches can spark success under almost any circumstances. To help members in today’s … 10/29/2008	Web page
Solveras Payment Systems NAHB members are eligible for nationally negotiated group discounts on credit card processing and other electronic payment services through Solveras Payment Systems. From secure Internet based transaction solutions to cell phone based mobile swipe rate processing, this program offers the latest … 2/9/2008	Web page
Beyond Warranty: Building Your Referral Business Just Released!   It's a proven fact—maintaining positive relationships with home owners after move-in increases sales. Savvy builders are putting this potent marketing force to work by ensuring that their after move-in services gives them the competitive edge.   Whether your … 2008	External Link
The Cost of Doing Business Study, 2008 Edition Just Released!   The Cost of Doing Business Study is based on the results of a financial survey conducted by the National Association of Home Builders in 2007. This one-of-a-kind resource gives you the unique opportunity to compare yourself to other builders across the country. Home builders … 2008	External Link
EstimatorPRO(TM) 5.1 Easily Create Estimates in Just Minutes!Now residential contractors and remodelers can create fast and accurate estimates with EstimatorPRO™. It does everything that you can do with paper and pencil, but using EstimatorPRO™ you can produce a highly accurate, detailed estimate for an … 2005	External Link
Business Management Department Staff Contacts The Business Managment department develops and distributes tools to improve NAHB builder members’ management effectiveness and profitability. The department identifies member needs and defines models of business success by spotting emerging management trends, conducting research, and … 2/3/2006	Web page