Customer Service, Warranties & Contracts

Be the talk of the town and increase your profitability by catering to customers. Here are pointers on managing customer relationships, easing the home maintenance/warranty hand-off, pruning punch lists, and other topics. Search the resources compiled below by title, detail, or date. Remember to check back often, we’re always adding more.

Sort By: Date Title Type Include Archived Content: Page 1 of 1 (8 Results)
Title	Type
Effective Marketing on a Shoestring Budget Course The online Effective Marketing on a Shoestring Budget course provides planning tools that work in anyone’s budget. Participants will learn how to analyze target markets, identify competitive advantages, create accurate pro formas and monitor outcomes. Don’t neglect this vital component … 1/13/2012	Course
Homeowner Manual: A Template for Home Builders, Second Edition **Now Available As A Digital Download! Available as a downloadable MS Word document in the “Customer Service” category of the BuilderBooks Digital Delivery section. Click here to purchase and download the manual. Use this manual to create your own company homeowner manual that … 2000	External Link
Customer Service for Home Builders Sale! Regular Price: $29.95 retail/$27.95 member “Act as if you like your customer,” says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers’ experience a positive one from initial contact through warranty … 2003	External Link
The House That Service Built Enhance profits by creating the kind of loyalty that only comes from exceptional customer service. Make your business stand out by creating a service-oriented culture that actively addresses the needs of your customers. From staff to vendors and trade contractors, customer satisfaction needs to be … 2003	External Link
Basics of Building Course The online Basics of Building course builds your housing industry expertise by learning about the residential construction process from the ground up! Those in home building and construction-related fields, like vendors, suppliers, brokers, retailers, builder/remodeler company staff, REALTORs and … 10/3/2011	Course
Savvy Consumers Putting a Premium on Green Building Professionals By Joanne Theunissen, CGP Howling Hammers Builders, Inc. 7/11/2011	NBN Article
Form Builder: Customer Service Form Builder: Customer Service helps you save time and money by letting you customize the forms to fit your specific needs. The easy-to-use interface makes finding the form you're looking for a snap. The CD contains nearly 150 forms to help you create and run a successful customer service program. 2004	External Link
Building Your New Home Educate your customers and set realistic expectations from the beginning by giving your customers Building Your New Home at contract signing. From giving an overview of the construction process to explaining why requesting 'slight changes' can affect the schedule and budget, this booklet will … 2001	External Link
Page 1 of 1 (8 Results)

Looking for something? Older content no longer displays on these pages, but may still be available.
View all content in this section or search our site, including archives.