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Custom Builder Symposium + Design Institute
November 6-8
with Pre-Symposium courses November 3-5
San Diego, CA
The 2009 event is over. Thank you to all of our attendees, speakers and sponsors for making this year's combined event such a success!
To sign up to …
11/6/2009
| Conference |
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It’s now more convenient than ever to take the Customer Service course from The NAHB University of Housing. The course will be available via webcast on December 10 so you can participate in your home or office.
Customer Service teaches you how to manage every …
10/26/2009
| Web Message |
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Make your business grow by keeping your clients happy during and after the sale. This course teaches you how to manage every phase of customer interaction from the initial contact through construction, the warranty period, and beyond. Keep your customers satisfied with planning, execution and …
4/6/2009
| Course Overview |
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Millions of Americans are living longer and more active lives. And with their changing lifestyles, older Americans are also looking to revitalize their home environments. Identifying these opportunities and developing the skills to interact with 50+ customers can help you grow your business …
4/6/2009
| Course Overview |
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Use this manual to create your own company homeowner manual that explains your contract documents, policies, procedures, and philosophy. By using the text included on computer disk and following the guidelines provided in the text, you provide your customers with an organized, professional, and …
2000
| External Link |
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“Act as if you like your customer,” says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers’ experience a positive one from initial contact through warranty service.
Satisfied customers aren’t born that way. …
2003
| External Link |
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Form Builder: Customer Service helps you save time and money by letting you customize the forms to fit your specific needs. The easy-to-use interface makes finding the form you're looking for a snap. The CD contains nearly 150 forms to help you create and run a successful customer service program.
2004
| External Link |
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Educate your customers and set realistic expectations from the beginning by giving your customers Building Your New Home at contract signing. From giving an overview of the construction process to explaining why requesting 'slight changes' can affect the schedule and budget, this booklet will …
2001
| External Link |
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NAHB members are eligible for nationally negotiated group discounts on credit card processing and other electronic payment services through Solveras Payment Systems. From secure Internet based transaction solutions to cell phone based mobile swipe rate processing, this program offers the latest …
2/9/2008
| Web page |
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Just Released!
The Cost of Doing Business Study is based on the results of a financial survey conducted by the National Association of Home Builders in 2007. This one-of-a-kind resource gives you the unique opportunity to compare yourself to other builders across the country. Home builders …
2008
| External Link |
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Easily Create Estimates in Just Minutes!Now residential contractors and remodelers can create fast and accurate estimates with EstimatorPRO™. It does everything that you can do with paper and pencil, but using EstimatorPRO™ you can produce a highly accurate, detailed estimate for an …
2005
| External Link |
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This brand new, highly popular book answers the "whys" and "hows" of developing and implementing systems that enable you to increase productivity. Find out how to set up the policies and procedures you need to become a more effective manager, run a more professional building business, and increase …
1998
| External Link |
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More! Management Ideas That Work contains more than 175 ideas to help you run your home building business more effectively and profitably. It's filled with real-world, practical advice from builders across the country - builders just like you! This book offers tons of great tips to help you: Hire …
2001
| External Link |
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Your New Home and How to Take Care of It has an inviting new look and continues to be a perfect customer handout at closing.
Remember: customer care is the key to a builder’s warranty program. This invaluable booklet provides home buyers with pages and pages of tips on maintenance to …
2005
| External Link |
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BUSINESS MANAGEMENT & INFORMATION TECHNOLOGY COMMITTEE (BM&ITC)
Committee Charge:
The Standing Committee on Business Management and Information Technology has jurisdiction over matters relating to improving the business management skills of builder members in order to enhance their …
11/15/2007
| Web page |
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5/17/2006
| External Link |
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Since 2006, federation members have turned to the Custom Home Building Quarterly to glean the latest news for custom builders as well as business management tips by and for the membership. The Custom Home Building Quarterly, a compreshensive, easy-to-read e-newsletter sponsored by the …
4/26/2006
| Web page |
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The Business Managment department develops and distributes tools to improve NAHB builder members’ management effectiveness and profitability. The department identifies member needs and defines models of business success by spotting emerging management trends, conducting research, and …
2/3/2006
| Web page |
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CGA Brochure - Downloadable .pdf file
6/27/2003
| PDF |
