Customer Service Course & Webcast


Overview Education Sessions Registration Information Contact Us & Additional Info	Overview 10:00 AM - 6:00 PM ET Add this event to my calendar (click 'Open' and then 'Save and Close') Introducing Customer Service Course Via Webcast! For the first time, you can take a NAHB University of Housing course via webcast! Exceptional Customer Service Builds Business Make your business grow by keeping your clients happy during and after the sale. This course teaches you how to manage every phase of customer interaction from the initial contact through construction, the warranty period and beyond. Keep your customers satisfied with planning, execution and follow-up of your projects and they’ll be spreading good news about you and your company for a long time to come. As a graduate of the course, you'll be able to: Understand customer expectations and behaviors Set appropriate service criteria Establish quality standards and communicate them Administer the customer service process Know your obligations for warranty service and fulfill them Enhance your repeat and referral sales Three options for taking the course 1. Onsite at the National Housing Center in Washington, DC All onsite participants will receive a free copy of Beverly Koehn's book, Loyalty is Love: How to Hold Clients for Life. 2. By webcast 3. At a participating local home builders association: BA of Greater Indianapolis Indianapolis, IN HB & RA of New Hampshire Concord, NH HBA of Greater Cincinnati Cincinnati, OH HBA of Greater Springfield Springfield, MO HBA of Greenville Greenville, SC HBA of Northwest Louisiana Shreveport,LA HBA of Lexington Lexington, KY HBA of Lincoln Lincoln, NE HBA of St Louis and Eastern Missouri St Louis, MO Who Should Attend Active CGA, CGB, CGR, Master CSP students Designation holders needing continuing education (6 continuing education credit hours counts toward NAHB's professional designations) Product Dealers and Distributors Single Family Builders and General Contractors Multifamily Builders and Contractors Remodelers Financial service professionals Building service providers Electrical, plumbing, lighting, floor covering, security, landscaping contractors Recommend This: Whether you are new to the industry or a veteran ready to advance your career to the next level, The NAHB University of Housing can assist you in your educational pursuits. We serve as the facilitator of all NAHB educational products, including educational seminars at The International Builders' Show®, all national conferences and tours, courses, and professional designations. The NAHB University of Housing and our sponsor, Bank of America Home Loans, are committed to helping our members and the building industry "Reach Higher. Work Smarter."

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